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RESERVE

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HOW TO BUY A NJSTAR

RESERVE

Browse our website and caravans range to choose the model and configuration that you would like to order, then leave us a message on our website with your requirements and contact details. Our sales team will contact you within 48 hours. We primarily use WhatsApp and email for faster and more efficient communication, and we can also reach you via other preferred methods depend ng on your preference. You can request a quotation, discuss customization options, explore dealership opportunities, schedule a factory visit, or simply get in touch with us - we are always happy to help.

COMMANDER

EXPLORER

GET ON THE ROAD

PRODUCTION

Once you have finalized your preferred model, configuration, and any custom requirements, and accepted our quotation, we will prepare a sales contract for your review and confirmation

A deposit of 30% to 50% is generally required to secure your order and begin production. We can accept payments in a variety of currencies, with T/T (bank transfer) being our preferred method due to its efficiency and reliability.

Production lead times typically range from 25 to 55 business days, depending on the model selected, level of customization, and order quantity.
NJSTAR FACTORY
DELIVERY
GLOBALLY AVALABLE

DELIVERY

After production is completed and your caravan has passed the quality inspection, we will review all details with you via photos and videos. The final balance payment will only be required once everything has been confirmed by you.

We offer flexible shipping and delivery terms to suit your needs.,including EXW, FOB, and CIF. If you have no experience with freight, our team will guide you through the entire process and make it as simple and straightforward as possible.

Our trusted logistics partners provide competitive prices and reliable service, so you can feel confident leaving everything in our hands until your caravan arrives safely at your destination port.
WARRANTY
SUPPORT NETWORK

WARRANTY

As a global manufacturer, we provide 24-hour response support for all customers.

No matter which country or region, we are able to provide assistance, guidance, and professional advice.

If you purchase through one of our certified dealers, you will receive localized warranty and after-sales service.

NJSTAR LIMITED WARRANTY

/Manufacturer's Warranty/

Thank you for choosing NJSTAR.

Every new NJSTAR trailer is manufactured to high quality standards and is thoroughly inspected before delivery. This Limited Warranty is provided to the original retail purchaser and applies only under normal recreational use and proper maintenance.

To ensure continued warranty coverage, owners must follow the maintenance requirements outlined in the NJSTAR Owner's Manual and the warranty instructions provided by the manufacturers of third-party components and appliances.

Before arranging any warranty repairs, please review the NJSTAR Warranty Claim Procedure.

WARRANTY COVERAGE

/3-Year Structural Warranty/

NJSTAR warrants the structural components of the trailer against defects in materials and workmanship for a period of three (3) years from the date of first retail delivery to the original purchaser.

Structural components include:

  • Chassis
  • Main structural frame
  • Body structure
  • Drawbar
  • Welded structural members

This warranty covers manufacturing defects only and does not cover damage caused by accident, overloading, misuse, collision, corrosion, unauthorized modifications, or improper maintenance.

/1-Year General Manufacturer Warranty/

NJSTAR warrants that all original trailer components (excluding appliances and accessories covered by their own manufacturers) will be free from defects in materials and workmanship for a period of twelve (12) months from the date of first retail delivery.

Covered items include, but are not limited to:

  • Suspension components
  • Doors and windows
  • Plumbing system
  • Electrical wiring
  • Cabinetry
  • Interior fittings
  • Water tanks
  • Exterior body hardware

NJSTAR will, at its sole discretion, repair or replace any defective component covered under this warranty. All replacement parts will be genuine NJSTAR parts or equivalent. Labor costs are covered for the first twelve (12) months of ownership when performed by an authorized service center.

/Third-Party Appliance Warranty/

Appliances and accessories supplied by third-party manufacturers are covered solely by the respective manufacturer's warranty.

These items may include:

  • Air conditioner
  • Refrigerator
  • Diesel heater
  • Hot water system
  • Solar components
  • Battery charger
  • Inverter
  • Water pump
  • Awning
  • Any other branded accessories

Warranty claims for these products shall be handled in accordance with the original manufacturer's warranty terms.

OWNER RESPONSIBILITIES

WARRANTY EXCLUSIONS

This warranty does not cover:

  • Normal wear and tear
  • Cosmetic damage
  • Stone chips
  • Paint fading or weathering
  • Surface corrosion or rust
  • Wheel bearings
  • Wheels and tyres
  • Travel covers
  • Zippers and mesh
  • Light bulbs
  • Batteries
  • Sealants and caulking requiring routine maintenance
  • Consumable items

This warranty also does not cover damage resulting from:

  • Abuse or misuse
  • Accidents or collision
  • Overloading
  • Off-road use beyond the trailer's intended design
  • Racing or competition
  • Neglect
  • Improper maintenance
  • Water ingress caused by failure to maintain external seals
  • Unauthorized modifications or repairs
  • Installation of non-approved aftermarket components

SERVICE REQUIREMENTS

Wheel bearings should be inspected before every trip and serviced every six (6) months, or more frequently under severe operating conditions.

All servicing should be performed by a qualified technician or competent person in accordance with the NJSTAR Maintenance Schedule.

NJSTAR reserves the right to request maintenance records when assessing any warranty claim.

WARRANTY CLAIM PROCEDURE

Before any repair work is carried out, the owner must:

  • Notify NJSTAR or an authorized dealer
  • Provide the trailer VIN
  • Provide proof of purchase
  • Provide photographs or videos showing the defect
  • Provide maintenance records if requested

Warranty repairs must not commence without prior written authorization from NJSTAR.

NJSTAR reserves the right to inspect the trailer before approving any warranty claim.

LIMITATIONS

This warranty applies only to the original retail purchaser and is non-transferable.

This warranty does not apply to trailers used for rental, commercial, fleet, or hire purposes.

No warranty is provided for demonstrator units, factory seconds, used trailers, or trailers purchased through auction unless otherwise agreed in writing.

If any component is replaced with a non-approved part, any resulting damage or failure will not be covered under this warranty. NJSTAR is not responsible for transport, freight, towing, accommodation, recovery costs, loss of use, inconvenience, or any incidental or consequential damages arising from a warranty claim unless otherwise agreed in writing.

NJSTAR reserves the right to repair or replace any defective component at its sole discretion.

This warranty gives you specific legal rights. You may also have other rights that vary depending on your country, state, or local consumer laws.

GET IN TOUCH WITH US

Email
njstarrv@gmail.com
Tel
+86 18881209606
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